ITIL and Process Optimization

Information Technology Infrastructure Library (ITIL)

The Need for Process Improvementand efficiency:

TRANXCEND clearly understands the challenge that many businesses and IS organizations face today.It is a fact that technology alone will not solve management problems. After decades of information computing, IS organizations are laden with a complex matrix of IT hardware and software that have been added to a mix of mainframe tools and legacy technologies. It is rare for an organization to have a definition of the current state of the business, particularly on how IT measures up with operational processes and the organization’s human resources to meet corporate business goals.Most competitive organizations demand Enterprise Business Managers to improve productivity and performance while they lower costs; hence a GAP ANALYSIS to establish the current benchmark of the operation is critical.

And, although selecting the right infrastructure and management software is certainly important, good choices in these areas are not enough to provide an efficient and highly available application environment. There is growing awareness that the missing ingredient for success in IT management has been a re-definition of business processes with assertive metrics.
Today’s top executives, many who are leading the corporate world have also learned that without effective processes, enterprises do not achieve a satisfactory return on investment (ROI) and do not make further investments in NSM software.

TRANXCEND supports IT organizations to implement frameworks, operational models, standards, methods, practices, and tools that sometimes are considered by some, a “Secret Weapon” guaranteed to improve IT service quality and operational efficiency. There has been a trend since 2002, where awareness has spread regarding the benefits conferred to IT organizations by adopting process methodologies and best practices. IT organizations are now focusing on establishing processes that can positively impact their bottom line and overall customer satisfaction.

We promote awareness programs to consider the IT Infrastructure Library (ITIL) framework as one of the valued ways to jump-start process reform. ITIL offers IT Service Management (ITSM) focus on the guidance in Service Support and Service Delivery. For many companies, ITIL has been an extraordinary assistance in helping them achieve a common taxonomy which provides a powerful underpinning toward the development of processes such as Problem, Operational Change, Configuration and Release Management.

People Are as Important as Processes

Successful process re-engineering includes the difficult but worthwhile task of changing workplace culture and employee behavior.  People are as critical to a company’s success as processes.At TRANXCEND, we not only provide certified ITIL professionals to manage Change in Business Processes, but, we also provide Corporate Coaching and Mentorship to foster Culture Change and promote a change in people’s attitude towards the organizational goals. Training in these areas and ITIL best practices enables employees to achieve a valuable commonality of purpose by encouraging them to look at the overall benefits to the enterprise and its goals.

A Culture of Continuous Improvement

Even after processes have been successfully re-engineered, they must be maintained and improved as needed. To truly succeed, a re-engineering effort must be complemented by a culture of continuous improvement, cross-departmental teamwork and collaboration. Cross-departmental teamwork can actually be enhanced by the staff’s understanding of corporate common goals and the value conferred by striving to maintain levels of excellence.
For this reason, TRANXCEND strongly encourages the adoption of an IT Governance Strategy such as ITIL to help every organization in delivering the following key objectives:

• Improve the performance and availability of mission-critical business applications
• Increase the consistency and predictability of IT support delivery
• Reduce the total cost of IT services by eliminating waste and inefficiencies
• Transform the organization’s total productivity
• Align technology to the business goals and increase profitability

IT Governance is Successful Business Leadership..

Every successful organization must transcend into a vision of IT Governance.  IT Governance specifies the decision-making authority and accountability to encourage desirable behaviors in the use of IT.  IT Governance provides a framework in which the decisions made about IT issues are aligned with the overall business strategy and culture of the enterprise. For TRANXCEND, Governance is all about assertive decision making process — not about how the actions resulting from decisions are executed. Governance is concerned with setting directions, establishing standards and principles, and prioritizing investments; management is concerned with execution.